"In light of all of the current spotlight on the investigations industry, why are you different from investigators working for the news media?".
This is a good question and one that I feel will be asked not only to ourselves but also to a number of other reputable investigators around the Country.
Our industry is highly regulated and we are governed by the Data Protection Act 1998, Regulation of Investigatory Powers Act (RIPA), Human Rights Act (HRA) , the OFT, OFCOM, the FSA and our own industry Code of Practice as members of The Credit Services Association. It is important that London House maintains its integrity in the industry and therefore we are happy to adhere to these regulations. It is important for our own reputation but also that of our clients. As is currently being seen, reputational risk is not to be ignored.
There are legal and ethical boundaries to be respected and this has clearly not happened with the News of the World case. We are asked, on occasion, what can we do with mobile phone numbers (we can only call them!), NI numbers, passport numbers, bank account details and the simple answer is "nothing". It is illegal for us to try and access these records or to obtain subject information using these records.
Nor are we swayed by the fees paid for this illegal activity. No amount of money is worth me, or our team, spending our days enjoying the hospitality at one of our Majesty's establishments.
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