As ever, it is a busy time at London House. We have just finished training a new franchise owner (Marc Borgia in East Surrey & Mid Sussex) and we are delighted to say he has successfully passed his exam.
When a new franchise owner joins us, they visit us at our Head Office for a 2 week residential training programme. This is a very comprehensive course covering all aspects of the work that we do, the Court system, Data Protection, and the law, amongst many other areas. This training culminates in a written exam (which the new franchise owner must pass before we sign them off). In the meantime, we ensure that they have in place the necessary insurances, register for Data Protection, obtain a Consumer Credit Licence and become a member of The Credit Services Association (thereby working to a published Code of Practice).
We are also quickly approaching our annual Franchise Owner Conference which will again be held in the wonderful surroundings of Whittlebury Hall. Each year our franchise owners join us to hear presentations from clients and industry experts, share best practices and keep up to date with developments at London House.
Godfrey Lancashire
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